confirmations

as a courtesy and a reminder, you will receive a text message 3 days before your appointment asking you to confirm. if you cannot make your appointment please call and reschedule.

we will call to confirm your appointment the day before to remind you; however, if we are unable to reach you and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals,  missed appointments,  and the cancellation fees.

you can opt out of one or all of our confirmations.

cancellation and rescheduling

when we have made an appointment for you, we have held that spot for you and turned others away. because of this it is your responsibility to show up for the appointment that you’ve agreed to.

we require 24 hours notice to change move or cancel an appointment.

arriving late for your appointment

if you arrive too late past your scheduled appointment for your service provider to complete your service,  you will be charged our cancellation fee

no-show appointments

we charge 100% full cost of no-show appointments. it must be paid in full before we will schedule another appointment;  as well any future appointments will be automatically cancelled.

you may be required to put a deposit on future appointments or may be updated to walk-in status only, if there’s a history of missed appointments.

deposits

deposits may be required for extended hair and spa services (over 2 hours) or because of previous appointment history.

you may be asked to make a deposit when booking your appointment. that fee will go towards the cost of your total service ; however, it will be lost if you cancel or reschedule in less than a 24 hour period or no-show your appointment.

all tanning related products are a final sale.

AVEDA regular retail products are returnable within 14 days with proof of purchase from the location purchase. Refunds will only be processed using the method they were paid with.